Payment, Documents, and Refunds

On this page, we briefly explain how an Order is paid for, when work begins, and how the final settlement is handled if the Order is terminated.

The full legal terms and conditions are set forth in the Public Offer, the Invoice, the Specification, or a separate agreement.

How to Pay for an Order

The following payment methods are available:

Non-Cash Payment via Invoice

Once the Order has been approved, we issue an Invoice listing the Services/Work, the cost, and the payment details.

You can pay for it from your account:

legal entity;
an individual entrepreneur;
an individual.

To register a company or sole proprietorship, you must submit the following documents:

name or full name;
EDRPOU code or RNOKPP;
address;
email;
other details, if necessary.

Online payment by credit card

For certain standard Services, online payment by card via the payment system on the website.

Card information is processed by the payment service. Site 4 biz does not receive the full card number or the security code.

Another agreed-upon method

For a specific Order, the Parties may agree in writing on another lawful method of payment.

When work begins

Unless otherwise specified in the Invoice or Specification, standard Services are accepted for work upon full advance payment.

Execution begins once all three conditions are met simultaneously:

The composition and scope of the Order have been agreed upon;
the payment has been credited to the Contractor’s account;
The client provided the necessary materials, information, and access.

If materials or access are provided at a later date, the deadline begins on the next business day after they are received.

Installment and periodic payments

For individual or long-term projects, the following may be agreed upon:

payment for individual stages;
partial prepayment;
monthly payment;
a different payment schedule.

The terms and conditions are set forth in the Invoice, Specification, commercial proposal, or a separate contract.

Documents

Depending on the Order, the following may be issued:

Invoice;
Specifications;
Agreement;
Statement of Services Rendered/Work Performed;
other required documents.

Documents may be submitted:

through the electronic document management system;
by email;
in paper form, subject to a separate agreement.

Incorrect Payment

If the payment was made in error, the Order has not yet been accepted for processing, and the Contractor has not incurred any expenses, please notify us in writing.

It should be noted that:

Full name or business name of the payer;
the date and amount of the payment;
purpose of payment;
Invoice or Order;
return shipping information;
reason for the visit.

After verification, the funds are returned to the payer’s account or another account supported by documentation.

Cancellation of an Order Before Work Begins

If work has not yet begun and the Contractor has not purchased any third-party products or incurred any other expenses, the payment received will be refunded in full, in its unused amount.

Withdrawal after the start of work

If the Customer declines to extend the contract after work has begun, a final settlement is made.

The following are included in the payment amount:

Work actually performed;
Services provided;
completed and partially completed stages;
agreed-upon additional work;
third-party products purchased;
other non-reimbursable expenses.

If, following this calculation, there is an unused balance, it will be refunded to the Customer within 10 banking days after the final volume of work performed has been determined and the necessary documents have been received from third-party suppliers.

Licenses, Domains, Hosting, and Third-Party Services

The cost of a product or service is non-refundable if it:

is not accepted for return by the supplier;
is already activated on the Customer’s domain or account;
cannot be postponed;
was purchased specifically for a particular order.

Such expenses may include:

domain names;
web hosting;
themes and templates;
plugins;
fonts;
image;
licenses;
subscriptions;
other third-party digital products.

If a Technical Error Is Detected

A technical error is a reproducible discrepancy between the Result and an explicitly agreed-upon requirement of the Order that arose due to the Contractor’s fault.

During the warranty period, such a defect will be repaired at no additional charge.

New requests, changes to the agreed-upon design, structure, functionality, or text do not constitute a technical error and may be carried out as additional work.

Unless otherwise specified in the Order, the warranty period is 30 calendar days from the date of acceptance of the relevant Work.

Result Verification Period

After receiving notification of readiness, the Customer has 5 business days to:

accept the Result; or
Provide a single, consolidated, and reasoned list of technical errors.

If no comments are submitted within this time frame, the Result is considered accepted.

How to Submit a Request

Inquiries regarding payment, documents, quality, or refunds should be submitted in writing to:

Email: info@site4.biz; axyr4b@gmail.com

Phone, Viber, Telegram: +38050-844-1790

A written request helps document all the circumstances and expedite the investigation.